An order can be cancelled for various reasons. For example, because the doctor thinks the requested treatment does not suit your medical situation or the pharmacy is unable to deliver the product. In all cases you will be informed by email.
Haven't received an email? Please check your SPAM box. When your order is cancelled by the doctor or pharmacy, you will always receive a full refund. Only when your order has been cancelled at your request and the order was already prepared for shipment at the pharmacy, we cannot give a refund.